Customer Support Specialist

Customer Support Specialist

Join Network Leads as a Customer Support Specialist! Provide top-notch support resolve issues, and help customers succeed with our cutting-edge moving software

Apply now
About the job
Responsibilities
Requirements

About the company

At Network Leads, we’re dedicated to transforming the moving industry through innovative software solutions that simplify operations and improve customer experiences. Our team is passionate about delivering top-notch service and cutting-edge technology, and as part of the Customer Support team, you’ll play a key role in ensuring our clients get the most out of our platform. We pride ourselves on creating a supportive and collaborative environment where every team member contributes to the success of both our company and our customers.

  • Implementing cutting-edge technological solutions to meet the evolving needs of our customers.
  • Troubleshooting technical issues and deep knowledge of our products to provide professional support for our teams.
  • Collaborating with cross-functional teams.

About the Job

At Network Leads, customer satisfaction is our top priority. As a Customer Support Specialist, you will be the first point of contact for our clients, assisting them with inquiries, troubleshooting issues, and ensuring they have a seamless experience with our software. You’ll be handling a wide range of requests from product functionality questions to technical support, and your goal is to ensure our customers feel confident using our platform.

In this role, you’ll be joining a fast-growing team focused on building lasting relationships with our clients by delivering outstanding support. If you have a passion for problem-solving and enjoy helping others, this is the perfect opportunity for you!

Join us, and together we’ll continue building innovative solutions that empower moving companies to thrive!

Apply now

Essential responsibilities

You will be instrumental in driving customer satisfaction and success.

  • Provide excellent customer support via email, phone, and live chat, addressing inquiries and resolving issues in a timely and friendly manner.
  • Troubleshoot technical problems related to our moving software and CRM, collaborating with internal teams to find quick and effective solutions.
  • Educate customers on best practices, software features, and updates, empowering them to get the most out of our platform.
  • Manage and track support tickets, ensuring all issues are resolved to the customer’s satisfaction.
  • Collaborate with product and development teams to escalate and resolve more complex issues, providing detailed feedback for continuous product improvement.
  • Help maintain an up-to-date knowledge base, contributing articles, FAQs, and tutorials to help customers find answers independently.
  • Monitor customer satisfaction and proactively identify areas for improvement in the customer support process.
  • Build strong relationships with our clients, ensuring they feel supported and valued throughout their journey with Network Leads.
  • Come and join one of the fastest growing startups!

    As a part of the Customer Support team, you’ll be at the forefront of helping our clients succeed. We value collaboration, problem-solving, and a customer-first attitude, ensuring that every interaction leaves our clients feeling confident and supported. At Network Leads, we don’t just offer jobs—we offer opportunities to be part of something bigger, where your contributions help shape the future of our industry.

    Join us, and together we’ll continue building innovative solutions that empower moving companies to thrive!

    Apply now

    Job requirements

    Our team is made up of passionate individuals who are committed to pushing the boundaries of what’s possible. We believe in creating an environment where everyone has the opportunity to grow and contribute meaningfully to the company’s success. Whether you're developing new features, supporting customers, or working behind the scenes, your efforts will have a direct impact on the success of the businesses we serve.

    • Previous experience in a customer support or help desk role, ideally within a SaaS or technology environment.
    • Excellent communication skills, both written and verbal, with a customer-first mindset.
    • Strong problem-solving skills and the ability to troubleshoot software or technical issues effectively.
    • Ability to learn quickly and stay up-to-date with product features, updates, and industry trends.
    • Patience and empathy when dealing with customers, ensuring each interaction leaves them feeling valued and supported.
    • Experience using help desk software (such as Zendesk or Freshdesk) and CRM tools is a plus.
    • Ability to work independently, manage multiple support requests, and prioritize tasks effectively.

    Come and join one of the fastest growing AI-powered CRM!

    As a part of the Customer Support team, you’ll be at the forefront of helping our clients succeed. We value collaboration, problem-solving, and a customer-first attitude, ensuring that every interaction leaves our clients feeling confident and supported. At Network Leads, we don’t just offer jobs—we offer opportunities to be part of something bigger, where your contributions help shape the future of our industry.

    Join us, and together we’ll continue building innovative solutions that empower moving companies to thrive!

    Apply now